Frequently Asked Questions 1. What do I do if my car breaks down?                                              Click Here for Claims It's as simple as calling the corresponding toll-free 800 number of your provider and one of the highly trained customer service representatives will guide you through the repair process. Our Warranty Administrators have service contract programs that offer protection against a wide range of vehicle breakdowns. Many of our plans also include a 24 Hour Roadside Assistance Membership. This membership features services such as towing, lock-out assistance, fuel or fluid delivery, and battery boost/jump. Services are available to you 24 hours a day, seven days a week. Coverage varies by program. Ask your agent for details. 2. Where can I take my car for repairs? Warranty Activation Headquarters gives you the choice when it comes to repairs. You can take your car to the licensed repair facility you feel most comfortable with. Whether it's your dealer or the repair facility closest to you, it's your choice. Our highly trained claims adjusters will work directly with you and your repair shop to facilitate the claims process. If you need, you can call us to find a repair facility near you. 3. How do my repairs get paid? Repairs are paid via Corporate Credit Card (Corporate MasterCard, Corporate American Express, or Corporate Visa) directly to your dealership’s service department or repair facility of choice. You may also be reimbursed by check if you pay the repair facility directly. Prior claim authorization is always required for payment. 4. What happens if I need a rental car? Many of our programs allow you to qualify for rental reimbursement. You can rest assured that you will not be without transportation when having your vehicle repaired. Coverage varies by program. Ask your agent for details.